Information Service

Information offices will be set up at entrances of the Expo Site to serve the visitors for their inquiries of information about the pavilions, activities, time schedules and locations, as well as weather, city traffic, hotels, and restaurants. Visitors may give their comments and complaints at the information offices.

Reservation Service

Reservation service will enable the visitors to book some pavilion exhibitions, performances, activities and forums. By using the tickets, visitors may reserve a table in the restaurants, as well as the sing language and baby care services.

Direction Service

Specific fixed/unfixed-point service staff will be provided at pavilions, road crossings, and the Elevated pedestrian walk ramp connections to serve the visitors for their inquiry of information about the location of and route to pavilions and other facilities. These service staff will also assist in shunting the pedestrian flows, receiving and searching for lost children, and receiving and responding to requirements for help.

Rental Service

Some specific articles will be provided for rent to satisfy the visitors who have special needs. Such articles include baby carriage, wheel chair, wireless information terminal, self-help on-site guide system, electronic map, charger for personal digital products, etc.

Lost and found Service

Visitors shall register at the lost and found office as required, and claim their belongings that others find.

Children Service

It will take care of and search for lost children under age 14. Specific rest areas will also be available for visitors to take care of their babies.

Lost children Service

It will receive, search for and take care of lost children under age 14. Lost children information will be published.

Baby care

Specific rest areas are available for visitors to take care of their babies.

Public health and medical Service  

It will provide the visitors with regular medical services and public health instructions, to prevent any potential hazard that may jeopardize the public health. In case of emergency, proper measures shall be taken to control and eliminate the hazards as well as to minimize the possible casualties.

Weather Service

It will provide regular weather information, especially for the days when some important events and activities are planned to be held. In case of possible disastrous weather conditions, forecasts and pre-alarms shall be issued in a timely manner.

Post Service

It will provide mail services to visitors, including issuance of the Expo commemorative stamps.

Financial Service

Financial services include money deposit and withdrawal, foreign currency exchange, and coin change to be provided at the counters or self-service terminals.

Catering and shopping Service

Catering service facilities include regular restaurants, fast-food restaurants, cafes, and teahouses. Some Expo-licensed products, art wares and souvenirs will also be on sale in these facilities.